Refund Policy – Scholar Impact Journal Publication Service
At Scholar Impact, we are committed to providing high-quality support for your academic publication needs. This Refund Policy outlines the conditions under which refunds may be issued for our Journal Publication Service.
1. Payment and Service Fees
All payments for services must be completed as specified during service selection. Fees cover manuscript consultation, editing, formatting, and submission guidance.
2. Eligibility for Refunds
Refunds may be considered under the following circumstances:
- Services not provided as described.
- Errors or omissions caused directly by Scholar Impact that prevent completion of the agreed service.
Refunds will not be issued for:
- Work already completed, including manuscript review, formatting, or consultation.
- Outcomes beyond Scholar Impact’s control, such as journal rejection or editorial decisions.
- Failure to comply with service requirements, including late responses or incomplete manuscript submissions.
3. Refund Request Process
To request a refund:
- Contact our support team at support@scholarimpact.com within 7 days of service delivery or issue occurrence.
- Provide your payment details, service reference, and a clear explanation of the issue.
- Our team will review your request and notify you of the decision within 5–7 business days.
Approved refunds will be processed using the original payment method. Please allow 5–10 business days for the funds to reflect in your account, depending on your bank or payment provider.
4. Modifications to the Refund Policy
Scholar Impact reserves the right to update or modify this Refund Policy at any time. Users will be notified of significant changes, and continued use of our services after such updates constitutes acceptance of the revised policy.
5. Contact Us
For questions or concerns about refunds, please reach out to:
Email: support@scholarimpact.com
Phone: [Insert Contact Number]
Address: [Insert Office Address]
